Privacy Policy

When using the AIGENCY platform, the following personal data may be collected: • Identity information (name, surname, email address) • Contact information (phone number, address) • Account information (username, password - stored encrypted) • Usage data (session information, IP address, browser data) • Payment information (billing address, payment method details - credit card info is not stored by us) • Content created on the platform and AI interaction data

Collected personal data is processed for the following purposes: • Providing and improving platform services • Creating and managing user accounts • Personalizing AI models • Processing payment transactions • Providing customer support services • Fulfilling legal obligations • Ensuring platform security Your data will not be shared with third parties without your explicit consent or legal basis.

AIGENCY platform uses cookies to improve user experience: • Essential Cookies: Required for platform functionality, session management and security. • Analytics Cookies: Used to analyze platform usage statistics. • Preference Cookies: Used to store user preferences such as language and theme. You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect platform functionality.

As eCloud Yazılım Teknolojileri, we act as data controller within the scope of the Turkish Personal Data Protection Law (KVKK) No. 6698. Your rights under KVKK: • Learning whether your personal data is processed • Requesting information if processed • Learning the purpose of processing and whether it is used in accordance with its purpose • Knowing the third parties to whom it is transferred domestically or abroad • Requesting correction if processed incompletely or incorrectly • Requesting deletion or destruction • Requesting notification of correction/deletion to third parties • Objecting to results arising from analysis exclusively through automated systems • Requesting compensation for damages due to unlawful processing

Your personal data is not shared with third parties except in the following cases: • Legal obligations (court orders, prosecution requests, etc.) • Payment processors (minimum information required for payment security) • Infrastructure providers (server and cloud services - under data processing agreements) • Analytics services (anonymous and aggregated data) Our third-party service providers have KVKK and GDPR compliant data processing policies. Your data is not shared with third parties for marketing purposes without your explicit consent.

Retention periods for your chat and interaction data on the AIGENCY platform: • For active account holders: Your chat history is retained for as long as your account remains active. You can delete individual chats or bulk delete them at any time from your profile. • Account closure: When you delete your account, all chat and usage data is permanently removed from our systems within 30 days at most. • Inactive accounts: Chat data for accounts with no login activity for 24 months is automatically deleted; the account holder is notified by email in advance. • Legal retention: Billing and payment records must be retained for 10 years under the Turkish Tax Procedure Law. • Backups: Your data in system backups is automatically deleted within 90 days at most through backup rotation. You can submit deletion requests to [email protected]. Your request will be processed within 30 days under KVKK regulations.

Your messages and content on the AIGENCY platform are NOT used for AI model training: • User messages, chat content, uploaded files, and AI interactions are not used for AI model training or fine-tuning. • Your content is not shared with third-party providers to improve the models of other users. • We operate under a zero data retention policy with our AI model infrastructure providers; requests sent through the API are processed anonymously and are not retained by the provider. • Only anonymous and aggregate usage statistics may be analyzed to improve service quality; these statistics do not identify you personally. • Your messages are stored only for the purpose of showing them back to you, protecting account security, and fulfilling legal obligations.

The AIGENCY platform takes children's online privacy seriously: • The platform is not directed to children under 13 years of age. • We do not knowingly or intentionally collect personal data from users under 13. • Users between 13 and 18 may use the platform only with the permission and supervision of a parent or legal guardian. • If we become aware that we have collected personal data from a child under 13, we take immediate steps to delete such data. • Parents or legal guardians may contact us at [email protected] to request removal of their child's account. This policy has been prepared in accordance with the U.S. Children's Online Privacy Protection Act (COPPA), GDPR-K (European child data regulation), and KVKK child rights frameworks.

For questions about our privacy policy or KVKK applications: Company: eCloud Yazılım Teknolojileri Email: [email protected] Address: Şanlıurfa, Turkey You can submit your KVKK applications to the email address above with identity verification documents. Your applications will be answered free of charge within 30 days at the latest.